Onixphere Refund Policy

You can try Onixphere free for 14 days before you buy it. If you buy a licence and it turns out not to be right for you, you can have your money back.

1. Within 14 days, for any reason

You can ask for a full refund within 14 days of the date you bought your licence. You do not need to give a reason.

2. How to ask

Email support@onixphere.com from the email address you used to buy, or tell us that address. If you have the order number from your receipt, include it, but you do not need it.

3. What happens next

We ask Polar to refund the full price to the card or account you paid with. Polar processes the refund, and your bank may take a few days to show it.

When the refund is given, your licence key is turned off. The app asks for a licence key again the next time it checks, usually within a week. Your chats, notes, Memory and files stay on your computer and remain yours, and you can still back them up from inside the app.

4. After 14 days

After 14 days we do not usually give refunds. This does not affect any rights you have under the consumer law where you live, for example if the app does not work as described.

5. Who handles payments

Purchases are handled by Polar, which acts as the merchant of record: it sells the licence, takes the payment, and handles taxes and refunds. Its terms of sale apply to the purchase itself. The licence agreement sets out the same refund terms.